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Orders

Orders can be placed by telephone, fax, e-mail or post.  Please assist us by specifying our products code and description when placing your order.  All orders must bear an official order number.

 

Quadratech Diagnostics Ltd
Station House 
Cooksbridge 
Lewes 
East Sussex 
BN8 4SW 
United Kingdom


Tel: +44 (0)33 3321 2371
Fax:+44 (0)33 3321 2372
E-mail:info@quadratech.co.uk
VAT registration number:GB 564 0992 21
Office Hours:9am - 5pm Monday to Thursday and 9am - 4.30pm Friday

All prices are exclusive of VAT.  If applicable please mark your order VAT exempt and include the necessary VAT exemption certificate/declaration.  All European orders must be accompanied by the country specific tax registration number. Prices are subject to alteration without notice.

HANDLING & CARRIAGE

All goods supplied within the UK from our Cooksbridge offices and are sent by next day carriers. A charge of £20.55 is added to each order for handling/carriage. Please see exceptions for List Biological and Affinity Biological products*

All goods supplied within most destinations the Europefromour Cooksbridge offices and are sent via FedexInternationalPriority. A charge of €78.80 is added to each order for handling/carriage. Please see exceptions for List Biological and Affinity Biological products*

  • Stocked items will usually be shipped within 2 working days.
  • Non-stocked items will usually be shipped within 10 working days
  • For any products requiring shipment with dry ice for the purposes of temperature regulation during transport, an additional handling/carriage fee will apply (POA). 
  • If an item or order will be delayed, then customers will be informed of the new timescale.

*List Biological Laboratories Products:

Terms for some specific products apply. Terms are listed below with prices available upon request. Please note, all List Biological products are intended for research purposes only and not for use in humans or as a diagnostic agent.

1. US Government Export certificate required for international customers. Additional fee will be added to each shipment.
2. Supplemental agreement required by List.
3. Select Agent transfer. Letter of Assurance required by List. Additional fee will be added to each shipment.
4. Hazardous declaration required by international carrier. Additional fee will be added to each shipment.
5. Shipped frozen on dry ice. Additional handling/carriage fee added to each shipment (POA)
6. Shipped on blue ice/ice packs. Additional fee will be added to each shipment.
7. Direct shipment from manufacturer in USA required by List via priority shipment (POA). Additional fee will be added to each shipment.

Goods NOTrequiringanexport certificate/license will be shipped from the Cooksbridge offices by next day carriers.

  • Stocked items will usually be shipped within 2 working days.
  • Non-stocked items are ordered with the manufacturer on the first working day of each calendar month and will usually be shipped within 10 subsequent working days. Any orders for non-stocked items should thereforebereceived by the last working day of the previous calendar month.
  • For any customers requiring non-stocked items more urgently, a priority shipment service is available for an additional handling/carriage fee (POA).
  • For any products requiring shipment with ice packs for the purposes of temperature regulation during transport, an additional fee will be added to each shipment..
  • For any products requiring shipment with dry ice for the purposes of temperature regulation during transport, an additional handling/carriage fee will apply (POA). 

Goods requiring a US Government Export certificate/license (Term 1 applies) will be shipped direct from the manufacturer. An additional charge is added to each order for handling/carriage (POA).

  • For any products requiring shipment with ice packs for the purposes of temperature regulation during transport, an additional fee will be added to each shipment.
  • For any products requiring shipment with dry ice for the purposes of temperature regulation during transport, an additional handling/carriage fee will apply (POA). 

*Affinity Biological Products:

  • Stocked items will usually be shipped within 2 working days.
  • Non-stocked items are ordered with the manufacturer on the first working day of each calendar month and will usually be shipped within 10 subsequent working days. Any orders for non-stocked items should thereforebereceived by the last working day of the previous calendar month.
  • For any customers requiring non-stocked items more urgently, a priority shipment service is available for an additional handling/carriage fee (POA).
  • For any products requiring shipment with ice packs for the purposes of temperature regulation during transport, an additional fee will be added to each shipment.
  • For any products requiring shipment with dry ice for the purposes of temperature regulation during transport, an additional handling/carriage fee will apply (POA). 
  • If an item or order will be delayed, then customers will be informed of the new timescale.

PAYMENT

Account customers: Strictly 30 days

New and non-account customers: Require a Proforma Invoice (for pre-payment of goods ordered)

Goods remain the property of Quadratech Diagnostics Ltd until full payment is received. We reserve the right to charge interest on late payment.

RE-STOCKING

Incorrectly ordered items will only be accepted for return by prior agreement if they are unmarked, undamaged and have been stored correctly.  A re-stocking charge of 20% of the total value applies.

 


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